Kuvera

1/ Check if the user has completed the payment 2/ If the payment is not completed, then tell the user that they will get an option to mark the order as not...

1/ Check the payment mode, allotment status, & payment status. 2/ If allotted, tell the fund realization date and applied NAV date. 3/ If approved, te...

1/ Check the reason for mandate failure from BSE. 2/ Inform the user (further steps/resolution) to setup the mandate and once approved link to the SIPs (SI...

1/ Check the redemption order trigger date and time. 2/ Inform the user the timeline for redemption order to get processed. 3/ If timeline is over, check ...

1/ Check the KYC status at kra.ndml.in/KYC Inquiry 2/ Show the user the current KYC status, if the status is not  "KYC registered" /Modification ...

1/ Check on reversal remark and respond with reason and further steps 2/ If no clarity on reversal remark then escalate to AMC for more clarity

1/ Check if the folio is Kuvera generated or outside Kuvera. 2/ If kuvera generated folio and user has changed Primary bank which will reflect UCC audit, w...

1. Check if the mandate is approved, if not approved then help the user with steps. If approved, ask the user to proceed with investments. 2. If the mandate...

1/ Check the payment mode & payment status. 2/ If approved, the unit allotment is expected to reflect within 1-2 business days depending on order date ...

1/ Check the payment mode selected for order and the time at which order was placed. 2/ If net banking was selected and the order is less than T+1 day old ...