1/ Check the payment mode, allotment status, & payment status.
2/ If allotted, tell the fund realization date and applied NAV date.
3/ If approved, tell the fund realization date and expected NAV date.
4/ If payment status is awaited with direct net banking then tell the user that payment confirmation is awaited from the bank and applicable NAV will depend on the fund realization date. Ask users to let us know if the funds have been deducted so that we can follow up with BSE if need be.
5/ If payment status is awaited with other payment modes and the order has not crossed expected fund realization time then tell user the expected timeline
6/ If payment status is awaited with other payment modes and the order has crossed expected fund realization time then ask users to confirm whether funds have been deducted from the bank so that we can follow up with BSE.