1. Check the order date, 
2. Check if the total amount of insta redemption placed was not equal to or less than 90% of the current value or 50000 whichever is less.
3. Check if any other instant redemption order in the same scheme was placed on the same day
4. Check placed orders to be sure. 
5. Confirm with user if they have placed any redemption externally at AMC or other website
6. If all the above possibilities are ruled out, escalate to the AMC